Returns Policy and Cancellation of orders
Our no quibble returns policy means returns will be accepted within 30 days of receipt of the item to the customer. Read on to find out more...
The buyer will initially pay return shipping costs and if there is a claim for a faulty or damaged item then subject to inspection the shipping costs may be refunded (not included with free shipping and out of gauge items).All items must be RETURNED IN A RE-SALEABLE CONDITION TOGETHER WITH TAGS, BARCODES AND FULLY INTACT PACKAGING. GOGGLE LENSES MUST NOT BE SCRATCHED OR SMUDGED. On occasions or over the Christmas/New Year holiday period, we may offer extended returns policy which will appear on the home page of the website. Swimwear must be not have been used, soiled and you should only try items on using CLEAN underwear as a hygiene barrier.
We recommend you use a signed for service like Royal Mail, UK Mail or Parcelforce when returning your items.
On occasions, depending on the nature of the return/item(s) we may apply a restocking charge or issue a store credit voucher. We may also accept items back after the 28 days but this will incur a restocking charge.
If we agree that the item can be returned after the 28 day period from purchase date then a credit note to spend in store will be issued.
If you wish to cancel your order from when it was first placed on the website then you have up to 14 days to change your mind for a refund.
If the item is a clearance or sale item and you wish to return it then we will issue you a store credit to spend in our bricks and mortar shop or in our online store.
Boot Fitting Comfort conditions of Sale and Warranty
Ski & Snowboard boots can be very subjective in terms of fit and comfort. This is why we always ensure before you leave the shop after your fitting that you are 100% happy.
We will refit the boots up to 2 times within 12 months If you encounter problems after you have used your boots on the snow. We will try to remedy the issue. More often than not this will be resolved by a simple stretch or grind to the ski boot to slightly alter the shape.
Before we alter the boot, we will have expected the following:-
- good quality ski socks and supportive foot-beds (insoles) to be used or tried.
- at least 10-15 hours of use on snow
- The Boot Comfort Guarantee is valid for one year from the date of purchase.
- You must retain the proof of purchase.
- Ski Boot must be purchased from and assessed and fitted by Devine Snow (Devine Ride Ski & Snowboarding)
- In the case of issues, you must provide us with adequate opportunity to examine, adjust and re-fit the ski boots
- The boots in question must not have been unreasonably worn, damaged, abused or used other than for the purpose intended.
- The guarantee is valid for the fit of your ski boots. This does not cover wear and tear, changes in requirements (e.g. requiring increased performance or ability) or changes to your foot shape.
If you find the boots are still unsuitable after having them refitted and wish to return them, a restocking charge will be made of 50%.
If we fitted the boots and you have not used the boots on Snow and wish to return them then they must be in a re-saleable condition. A restock charge of 35% will apply for new foot-beds and liner as the originals would have been heat moulded to the users feet.
Returning an item Instructions
To return an item please email us from the Contact Form page giving details of your order number and date purchased and we will get back to you with and RMA number with further instructions..
These return conditions are in line with current Consumer Contracts Regulations ( Previously Distance Selling Regulations)